A buyer presses the enquiry button on Property Finder or Bayut. The portal sends your brokerage an email, and perhaps a line in your CRM. Someone has to read it, find the listing, work out what the buyer wants, and write back. In office hours that takes a while; outside them it waits.
The portal listing has the photos and the headline price. The Property Passport the assistant sends has the facts with their sources: service charge, permit number, parking, the view, the commute to the buyer's office at peak and off-peak, the nearest metro and the walk to it, nearby schools, and for Dubai the registered sales in the same project from the Dubai Land Department. A buyer who has read it arrives at the viewing with the right questions, or decides not to come, which saves the consultant's afternoon.
The conversation, the buyer's facts and the booking are on your dashboard and belong to your brokerage. If you run a CRM, Viewbook writes the lead and the booking to it rather than replacing it. The portal relationship is unchanged: your listings stay on Property Finder and Bayut, and the enquiries keep coming through them.
It will not message a buyer who has opted out, and it honours "stop" on the spot. It will not advertise a listing whose permit number is not on file, so a withdrawn or unpermitted listing gets a holding note, not a price. It will not invent a fee, a rate or an availability it cannot source.
During the pilot we set the forwarding address with you, load your listings and documents, and configure the commute points and consultants' hours. The first portal enquiry after that is answered on WhatsApp by the assistant. Plans and the one-time setup fee are on the pricing section; the pilot itself is free for 14 days.